Quality Service Centres (QSCs)

Each country spoke exchange will have a Quality Service Centre (QSC), a broker cluster designed to facilitate spot as well as futures trade.

It does this by performing two functions:

• Facilitate broker upgrade and entry: Brokers who currently serve national equity markets may require support in operational or technological matters to facilitate trade through the Bourse Africa electronic platform. Separately, established brokerage houses from overseas may require interim solutions to facilitate the servicing of domestic and cross-border trade by locals and overseas market participants. In the former case, the QSC will provide the hardware, connectivity, hosted back-office solutions and on-hand advice, facilitating existing brokers to upgrade their service. In the latter case, the QSC will provide furnished office space, hardware and connectivity.
• Facilitating requisite permissions and other administration: Market participants will have various regulatory and compliance functions to complete at time of admission and on an ongoing basis. Expert personnel in QSCs will facilitate administrative procedures, streamlining the contact points with national bureaucracies and providing requisite documentation and advice on its completion.